Comparison
Belowdecks and Make compared point by point
Make gives you a visual editor to build your automation scenarios yourself. With Belowdecks, our team installs AI agents for you and monitors their work. This page compares the two on the points that matter to a small business.
Two ways to hand work to AI
Make is a visual automation platform published by Celonis. You draw scenarios in it: a trigger, such as an email forwarded to a Make address or a webhook call, starts a series of modules that act in more than 3,000 apps. Make has added AI agents, in open beta since February 2026, and an assistant, Maia, that helps build and fix scenarios. You build each scenario yourself, then maintain it when an app or a process changes.
With Belowdecks, our team installs AI agents in your business that do the repetitive work, then monitors their work and adjusts them every month. An agent does a piece of work from start to finish, such as answering a quote request received by email. Before an important action, the agent waits for your go-ahead, and it asks your team when information is missing.
Make therefore suits a business that has someone to build and maintain its scenarios. Belowdecks suits a business that prefers to hand this work to our team.
Make and Belowdecks, line by line
The facts about Make come from its public pages, checked on October 6, 2026. Several Make features depend on the plan you choose.
What you get
- Make
- Software to build your own scenarios
- Belowdecks
- Agents installed and monitored by a team
Who builds and maintains it
- Make
- You, or a partner from Make’s network
- Belowdecks
- The Belowdecks team, from diagnostic to follow-up
What starts the work
- Make
- 3,000 apps, email, schedule, webhook
- Belowdecks
- An email, a schedule, another app, a new row in a list
Your go-ahead before an important action
- Make
- Native module on Enterprise, in closed beta
- Belowdecks
- Set up at installation to wait for your approval
Who can approve
- Make
- Depends on the setup you build
- Belowdecks
- The person you choose, also from an email
When information is missing
- Make
- Depends on the scenario you built
- Belowdecks
- The agent asks your team and waits
Assistant for your customers
- Make
- No website widget documented
- Belowdecks
- Assistant on your site; the customer confirms the request
Where data is hosted
- Make
- AWS, United States or EU region of your choice
- Belowdecks
- Your Belowdecks workspace; region agreed at the diagnostic
AI bill
- Make
- Make credits; your own key on a paid plan
- Belowdecks
- Billed in your name by the AI provider
Monitoring the work
- Make
- Run history, error alerts
- Belowdecks
- A result for each task, a monthly report
Help and support
- Make
- Help in English; experts depending on the plan
- Belowdecks
- The Belowdecks team
Pricing structure
- Make
- Monthly plan based on a volume of credits
- Belowdecks
- From $449 a month, setup quoted separately
Choosing
The situation where each one fits best
Both options meet real needs. The right choice depends mostly on the time and skills your team has.
Make fits better if
Someone on your team wants to build visual scenarios between your apps themselves. You want to start on a free plan, pay by credits rather than per user, or host your data in the European Union.
Belowdecks fits better if
You want to hand over a complete piece of work, from the request received to the finished work, without building the scenarios yourself. Important actions must wait for your go-ahead, and our team monitors the agents’ work every month.
Common questions about Belowdecks and Make
Can we keep Make and add Belowdecks?
Yes. At installation, our team can set up a link both ways: a Make scenario starts a Belowdecks agent, and the agent sends its results to a scenario (“Custom webhook” module).
The diagnostic determines what stays in your scenarios and what moves to the agents.
Make has AI agents too. How are Belowdecks agents different?
Make’s AI agents have been in open beta since February 2026, and Make warns that their features and pricing may change. You build them yourself, with help from Maia if needed, and start them from a scenario. Make recommends giving them tasks you would trust an intern with, and notes that they may ignore or misinterpret the guardrails you give them. To have their work reviewed, its documentation suggests adding a tool that sends you the result.
Our team sets up Belowdecks agents with you. Before going live, each agent practices on real cases with the instruction to send and change nothing, in a workspace discarded afterwards, and reports what it would have done. Once live, it sees only its project’s folder and reports at the end of each task whether the work is done, partly done or blocked.
Where is the data kept in each case?
Make hosts data on AWS, in the United States or European Union region chosen when the organization is created, which cannot be changed afterwards. Make offers no region in Canada, and its software cannot be installed on your servers. With Belowdecks, your data is hosted in a region agreed at the diagnostic, which may be outside Quebec.
In both cases, the text read by the AI goes through its provider, which may process it outside Quebec. With Belowdecks, other data also leaves your Belowdecks workspace, such as technical error reports, notification emails, the monthly usage report and the agents’ web browsing. The Security page lists them, and your privacy impact assessment must take this into account.
How do the costs compare?
Make sells monthly plans priced by the number of credits, with no per-user fee and a limited free plan. Each module run uses one credit, and AI supplied by Make is billed by the tokens used. When credits run out, scenarios stop unless you turn on automatic purchase of extra credits (Core, Pro and Teams plans, at a higher price) or overage protection (Enterprise). Add the time of the person who builds and maintains the scenarios.
With Belowdecks, plans start at $449 a month with Crew, which includes 15 million tokens, and the setup is quoted separately. It includes the agents our team designs for you, and the number of agents does not change the price. The AI provider bills you directly for what the model consumes. The Pricing page details the three plans.
Sources
The information about Make comes from its public pages, checked on October 6, 2026: pricing, organizations and regions, Human in the Loop module, AI agents, agent best practices and security. Make’s features and prices change often, so check them before you decide.
Make is a product of Celonis, Inc. Belowdecks is not affiliated with Make or Celonis.
First call
Find out whether some of your work suits agents
A free 20-minute call to describe the work that takes up your time. We will tell you whether Belowdecks fits, or whether a tool like Make is enough.